Online Chat Services

Online Chat Services

9:00 a.m.-12:00 p.m. and 1:00 p.m.-4:00 p.m.
*Chat is closed on all major holidays.

Safe Voices offers a free and confidential chat service. If you are looking for information about domestic and dating violence and abuse, information about sex trafficking and exploitation, support with a Protection from Abuse (PFA) order, shelter, or other resources, or just need someone who will listen, our advocates can help. Advocates will listen to your concerns, support you in safety planning, explain how to file for a PFA, help you find shelter, and help with other questions or guide you to additional resources in your area.

By entering the chat, you are agreeing to the terms and conditions of service.

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Frequently Asked Questions:

Who will I speak with?
Chat is staffed by Safe Voices advocates who have been trained to support survivors of domestic and dating abuse and sex trafficking and exploitation, as well as their families, friends, and community members. Advocates are NOT professional therapists, lawyers, social workers, or counselors, and cannot provide legal or medical advice.

I can’t get through! What do I do?
If you are attempting to chat with us during our usual hours and cannot get through, the advocate on call may be helping another chatter, or may have been unexpectedly called away from their desk. You can call our helpline at 1-800-559-2927, or you can try the chat again later.

Can I chat anonymously?
Yes! Chats are anonymous by default. You choose how much personal information you would like to share with the advocate.

Will my chat be recorded?
All chat transcripts are deleted within 24 hours. Your chat will be summarized in our secure and confidential agency database, so that we are better able to help you if you reach out again.

What does confidential mean?
No identifying information about you or your call will be shared with anyone outside our organization, unless you share information about harm or neglect of a minor or dependent adult. If you do choose to share such information, we may be legally obligated to make a mandated report. In that case, we would reach out to Department of Health and Human Services or the District Attorney’s office to ask for their assistance. We would also connect you with our Child Protective Services Liaison, who can help you navigate the process and advocate on your behalf.

Will you call police / emergency services during my call?
While we do not call police or emergency services without your explicit request, an exception may be made if you or someone else are in immediate danger. If you would like support requesting an ambulance or calling 911, we can help you with that process.

How does a chat end?
Any chatter or advocate can end any chat for any reason. If you need support after your chat is over, you can reconnect as many times as you like.